Information
24/7 Support Information
Our inbox is monitored across time zones, but be clear on what we are: an editorial desk, not an emergency line.
Last updated January 20, 2026
We can help with
- Explaining which fare rule or regulation normally applies to your situation.
- Wording for a refund, rebooking or name correction request.
- Finding a hostel with 24 hour reception near an airport for a night arrival.
- Understanding a connection risk before you buy the ticket.
We cannot help with
- Changing, cancelling or refunding any booking. Only the airline, agency or property can do that.
- Medical, police or consular emergencies. Call local emergency services and your embassy.
- Accessing your reservation. We have no system that can see it.
Response times
Most emails are answered within a few hours during Central European and Central US daytime, and within 12 hours overnight.