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Hostel Sabrina
Saint Petersburg (Санкт-Петербург), Russia
Voznesenskiy 41

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    Overall User Rating:  2.5

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 Value for Money  2.3
 Rooms  2.3
 Cleanliness  3.3
 Location  2.7
 Security & Safety  2.3
 Service & Staff  1.7
 Food / Dining  2.3
 Total  2.5

"Bad hostel"

User Rating:  1.7
Reviewer:   Chen I. of Taiwan, Taiwan
Reviewed:   June 25, 2010  (see hostel reviews from Bedbreakfasttraveler.com)
Traveled:   June 2010     Type:   Youth/Student
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Comments  (English):
It is very bad hostel. Location is far from metro and not easy to find. Staff is very rude.Provide very few breakfast, if you want more, staff will shout to you. And worest, I order female room and they only gave me two days, the third day I need to live in mix room. Staff told to me that if I don't want to live with men, just leave. It is very rude and worest. Suggest not to live here.

"Hostel Sabrina"

User Rating:  3.3
Reviewer:   Damian F. of alicante, Spain
Reviewed:   September 23, 2009  (see hostel reviews from Hosteltraveler.com)
Traveled:   September 2009     Type:   Single
1 2 3 4 5
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Comments  (English):
The hostel is OK, clean. Nice people. And well situated near St. Isaac cathedral. Free internet.

However, not enough toilets and showers. Very noisy, I think this is because walls and doors are very thin.

"The Most Dishonest Management Imaginable"

User Rating:  2.5
Reviewer:   Paul G. of Santa Monica, United States
Reviewed:   June 27, 2009  (see hostel reviews from Hosteltraveler.com)
Traveled:   June 2009     Type:   Other
1 2 3 4 5
 Value for Money
 Rooms
 Cleanliness
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Comments  (English):
There is so much that is horrible about how the Sabrina Hostel is managed that it is hard to begin. Do yourself a favor and avoid all four Sabrina properties and stay somewhere else. You will avoid bait and switch, lack of proper registration, and arguments about the proper room rates and obtaining receipts.

I booked a twin room online and after receiving confirmation, I requested a triple room since my traveling party grew larger. I received an offer of 70 euros for this triple via email. However when we arrived, we were told there was no triple available at the Sabrina Aprt-Hotel that we were supposed to be at and no room at the Sabrina Hostel where we were originally booked. Elena, the booking manager (and the source of all the problems with this Hotel group), shipped us off to some other apartment for the night and promised us a triple at the Fireplace Hotel (another Sabrina property) for the following nights at the 70 euro rate. Of course when it came time to move we were sent to yet another Sabrina property, the Sabrina Bed and Breakfast, and put in a eight person dorm room. Fortunately no one else was put in our room that night and we were finally given our own triple room the next day. When it came time to check out they tried to charge us 81 euros for the triple and we had to argue with them about the deposit we paid online and show them the email offer of 70 euros before they would agree on the price they had agreed upon. The on-site staff had limited english so every question had to be phoned in to Elena for any resolution. While at the hotel two other people could be overheard having arguments of their own with the hotel staff about getting receipts for proof of payment.

The Sabrina also does not provide proper proof of registration for foreign travelers. Hotels are supposed to stamp the back of your landing card as proof of registration, but the Sabrina merely made a photocopy of our passports and did not provide us any stamp or proof that we were there. This caused real problems with various official later on when we could not conclusively prove where we had been for four days in St. Petersburg. I believe they know they are supposed to have a stamp but for some reason the on-site staff just play dumb when asked about registration.

I firmly believe that Elena, the booking manager, is the most deceitful and completely incompetent person I have ever encountered in the hospitality business anywhere in the world I have traveled. She gives Russian hotels the bad reputation that most have read about and is enough of a reason to avoid giving the Sabrina Hotel any business. I believe it is only through enlightening the traveling public about my terrible experience that others can avoid my problems and just maybe someone at Sabrina will read this and want to do something to improve their reputation.

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